General Information

ACKNOWLEDGEMENTS
All order will be acknowledged.
Please check for any discrepancies or changes.
CATALOGS
Catalogs are available at no charge.
ARTWORK
Please submit your artwork electronically in the following formats: Adobe Illustrator and Photoshop. Please convert all text to outlines. Please supply PMS colors for  your art. Please send art to info@terrapromo.com. We can create art from sketches or other formats at an additional cost.
CHANGES OR CANCELLATION
From time to time someone does change their mind on a project or even cancel it. In either case we will only charge you for costs incurred up to the time of the change.
REORDERS
There are no set up charges incurred with reorders. Please reference your old PO number and our Invoice number to ease in finding the tooling.
COUNTRY OF ORIGIN
The Government requires that all imported items bear the mark of the country of manufacture.
RUSH ORDERS
Yes we do a lot of rush orders. There may be a service charge and almost always the shipping will cost more since we will be express shipping. Please contact us with the specifics on your project
SHIPPING
All orders are shipped FOB VT (Vermont)
COPYRIGHTS AND TRADEMARKS
Any logos, names or trademarks used in our marketing are examples of work done by the factory. They are not for sale. We assume that you have 100% authority to use all logos and trademarks you send to us. Sorry, but we assume no liability for trademark or copyright disputes.
PRODUCT IMAGE USAGE
We make great products and are proud to show them off. Therefore anything manufactured by TerraPrecision may appear in future marketing. Please let us know in writing if you do not want us to use the image.
RETURN POLICY
No items may be returned without our written authorization. All return requests must be made within 15 days of receipt of goods.
CONSULTATION
We love to talk to our customers about their projects. There is no charge to discuss what item, process or detail will be best for them. It is just our pleasure to help.
SET UP CHARGES
All set up charges including but not limited to dies, tooling, screens, tapes are for labor only. However they do remain in our possession for use by the same customer only.
TERMS
Net 30 days on approved credit. New accounts require first order pre-payment unless they have been preapproved by our accounting department. We accept VISA, MasterCard and American Express. 
OVER/UNDER RUNS
We work extra hard to make sure you get just the exact amount of pieces you requested for your order. However all of our order are subject to a 5% over/under run policy.
QUOTATION
Please contact us for large quantity quotations or for items you do not find prices for.